Your Privacy Matters
at ft77
ft77 is committed to safeguarding the personal data of every player across Bangladesh. This Privacy Policy explains clearly and transparently what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
Privacy Principles We Follow
The six cards below summarise the core principles that guide how ft77 handles your personal data. They are provided for convenience and do not replace the full legal text further down this page.
ft77 collects only the personal data that is strictly necessary to deliver our services, comply with legal obligations, and protect our players. We do not collect data for its own sake.
ft77 will never sell, rent, or trade your personal data to third-party marketing companies or data brokers. Your information is used solely to operate and improve your ft77 experience.
All data transmitted between your device and ft77's servers is encrypted using industry-standard TLS/SSL protocols. Sensitive information including passwords and payment details are never stored in plain text.
You have the right to access, correct, and request deletion of your personal data held by ft77 at any time, subject to our legal retention obligations for KYC, AML, and audit compliance.
ft77 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse platform usage. You can manage cookie preferences via your browser settings at any time.
Personal data is stored on secured servers with access controls, regular security audits, and monitoring. ft77 applies technical and organisational measures to prevent unauthorised access, loss, or disclosure.
1 Introduction
ft77 takes the privacy of its players seriously. We operate the platform primarily for players based in Bangladesh and are committed to applying responsible data handling practices that respect your rights and give you control over your personal information.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. In the event of a conflict between this Policy and another document, this Policy shall prevail with respect to privacy and data protection matters.
This Policy was last updated and made effective on 1 January 2026. We may update this Policy from time to time. The most current version will always be available on this page. Continued use of ft77 following any update constitutes your acceptance of the revised Policy.
2 Data Controller
ft77 acts as the data controller for all personal data collected through the ft77 platform. As data controller, ft77 determines the purposes and means by which your personal data is processed. All data processing activities conducted by ft77 are carried out in accordance with applicable data protection standards and best practices.
If you have any questions or concerns regarding the way ft77 processes your personal data, or if you wish to exercise any of your data rights described in Section 11, you may contact our Data Protection team at [email protected]. Please include "Privacy Request" in the subject line of your message so that it is directed to the appropriate team promptly.
3 Data We Collect
ft77 collects the following categories of personal data, depending on how you interact with the platform:
3.1 Registration Data
- Full legal name as it appears on your government-issued identification document.
- Date of birth — used to verify that you meet the minimum age requirement of 21 years.
- Email address — used for account communications, security alerts, and (where opted in) promotional messages.
- Mobile phone number — used for account verification, two-factor authentication (2FA), and support communications.
- Residential address — collected during KYC verification to satisfy anti-money laundering (AML) obligations.
- Username and password (password stored in hashed, non-reversible form — never in plain text).
3.2 KYC Verification Data
- Copies of government-issued identity documents (National ID card, passport, or driving licence).
- Proof of address documents (utility bills, bank statements) dated within the last three months.
- Proof of payment method ownership (screenshots or confirmations of bKash, Nagad, Rocket, or Upay accounts; or copies of Visa/Mastercard).
- Selfie or liveness verification image (if required during enhanced KYC review).
3.3 Financial Data
- Deposit and withdrawal transaction records including amounts, timestamps, and payment method references.
- Payment method identifiers (e.g., partial mobile number associated with your bKash or Nagad account, last four digits of card).
- Account balance history and bonus wallet records.
3.4 Gaming and Activity Data
- Betting history — markets, stakes, odds, and outcomes for all bets placed on ft77.
- Casino game session records — game titles played, session duration, bet amounts, and results.
- Login history — timestamps, IP addresses, and device identifiers associated with each session.
- Responsible gaming tool usage — records of any deposit limits, time-outs, or self-exclusion periods you have set.
3.5 Technical and Device Data
- IP address and approximate geographic location derived from it.
- Browser type and version, operating system, and device type.
- Referring URL and pages visited within the ft77 platform.
- Cookie identifiers and similar tracking technologies (see Section 10).
3.6 Communications Data
- Content of messages exchanged with ft77 support via live chat or email, including any attachments you provide.
- Records of promotional communications sent to you and whether you opened or interacted with them.
- Survey responses and feedback submitted voluntarily through the platform.
4 How We Collect Data
ft77 collects personal data through the following means:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or interact with any feature of the platform that requires you to submit information.
- Automatically: When you visit and navigate the ft77 website, our servers and analytics tools automatically record technical data including your IP address, browser type, device information, and pages visited. Cookies and similar technologies also collect data automatically — see Section 10 for full details.
- From payment providers: When you make a deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the payment provider shares transaction confirmation data with ft77 to enable us to credit your account. The payment provider's own privacy policy governs the data they collect on their side of the transaction.
- From third-party game providers: Game providers such as Evolution Gaming, Pragmatic Play, and Ezugi may share session and outcome data with ft77 for the purpose of displaying your game history and resolving disputes. This data is limited to what is technically necessary to deliver the gaming service.
- From identity verification services: Where ft77 uses a third-party service to assist with KYC document verification or liveness checks, that service will share a verification result and associated data with ft77.
5 How We Use Your Data
ft77 uses the personal data we collect for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC documents, login history |
| Identity and age verification | Full name, date of birth, ID documents, selfie/liveness data |
| Processing deposits and withdrawals | Financial data, payment method identifiers, KYC documents |
| Delivering gaming services | Gaming and activity data, account balance, session data |
| Customer support | Communications data, account data, transaction history |
| Anti-money laundering (AML) compliance | Financial data, KYC documents, transaction records |
| Fraud detection and prevention | Technical data, login history, IP address, financial data |
| Responsible gaming monitoring | Gaming activity data, deposit history, responsible gaming tool usage |
| Promotional communications (opted-in only) | Email address, phone number, gaming preferences |
| Platform analytics and improvement | Technical and device data, anonymised usage patterns |
| Legal and regulatory compliance | All relevant categories as required by applicable law |
ft77 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or having a separate legal basis for doing so.
6 Legal Basis for Processing
ft77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:
- Contractual necessity: Processing required to perform the contract between you and ft77 — including account creation, processing deposits and withdrawals, delivering gaming services, and providing customer support.
- Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC verification, AML record-keeping, and the retention of transaction records for audit and compliance purposes.
- Legitimate interests: Processing carried out in pursuit of ft77's legitimate business interests, provided those interests are not overridden by your fundamental rights. This includes fraud detection, platform security, platform analytics, and responsible gaming monitoring.
- Consent: Processing based on your freely given, informed, and specific consent. This applies primarily to marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
7 Data Sharing
ft77 does not sell your personal data. We share personal data only in the following limited and controlled circumstances:
7.1 Payment Providers
When you make a deposit or withdrawal, ft77 shares the minimum necessary data (such as your name, account reference, and transaction amount) with the relevant payment provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — to process the transaction. Each payment provider processes your data in accordance with their own privacy policy and applicable regulations.
7.2 Game Providers
To deliver live dealer games and third-party slot titles, ft77 shares session and player reference data with game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. The data shared is limited to what is technically required to initialise and record game sessions. Game providers act as data processors on ft77's behalf and are contractually bound to handle your data securely.
7.3 KYC and Identity Verification Services
ft77 may engage third-party KYC verification service providers to assist in verifying the identity documents and liveness checks submitted by players. These providers act as data processors and are bound by strict confidentiality and data security obligations.
7.4 Legal and Regulatory Authorities
ft77 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or other legal process. ft77 will, where legally permissible, endeavour to notify you of any such disclosure.
7.5 Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of all or substantially all of ft77's assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and the privacy implications via a notice on the ft77 platform or by email.
8 Data Retention
ft77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC verification documents | 5 years from the date of account closure |
| Transaction and financial records | 5 years from the date of each transaction |
| Gaming activity and betting history | 3 years from the date of each session |
| Support communications | 2 years from the date of last interaction |
| Technical and device logs | 12 months on a rolling basis |
| Marketing preferences and opt-in records | Until consent is withdrawn, plus 1 year |
Where data is retained solely to comply with a legal obligation (such as AML record-keeping), it will be stored securely in a restricted access environment and will not be used for any other purpose during that retention period. At the end of the applicable retention period, data will be securely deleted or anonymised.
9 Data Security
ft77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- TLS/SSL encryption on all data transmitted between your browser or app and ft77's servers.
- Password hashing using industry-standard one-way hashing algorithms — your password is never stored in recoverable plain text.
- Two-factor authentication (2FA) available to all registered players for enhanced account security.
- Role-based access controls ensuring that ft77 staff can access personal data only to the extent necessary for their specific role.
- Regular security audits and penetration testing conducted to identify and remediate vulnerabilities in ft77's systems.
- Encrypted storage for sensitive documents including KYC files and financial records.
- Intrusion detection and monitoring systems that alert ft77's security team to unusual access patterns or potential breaches.
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a significant risk to your rights and freedoms, ft77 will notify affected players without undue delay and will take all reasonable steps to contain and mitigate the breach.
10 Cookies and Similar Technologies
ft77 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the platform, keep you securely logged in, remember your preferences, and understand how players use the site so we can continuously improve it.
10.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for logging in, maintaining your session, and keeping the platform secure. Cannot be disabled without breaking core functionality. | Session / up to 30 days |
| Functional | Remembers your preferences such as language settings, stake defaults, and display options to personalise your experience. | Up to 12 months |
| Analytics | Tracks anonymous usage patterns — pages visited, features used, and navigation paths — to help ft77 improve the platform. No personally identifiable information is included. | Up to 12 months |
| Performance | Monitors page load times, error rates, and server performance to ensure the platform runs smoothly for all players across Bangladesh. | Up to 6 months |
10.2 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling strictly necessary cookies will prevent you from logging in to your ft77 account and using core platform features. Disabling functional or analytics cookies may reduce the quality of your experience but will not prevent you from accessing the platform.
To manage cookies in your browser, refer to the help documentation for your specific browser (Chrome, Firefox, Safari, Edge, or Opera). Instructions are typically found under Settings → Privacy and Security → Cookies.
11 Your Data Rights
As a player on the ft77 platform, you hold the following rights in relation to your personal data. These rights are subject to certain limitations where legal obligations require ft77 to retain specific data:
- Right of Access: You have the right to request a copy of all personal data ft77 holds about you. We will respond to verified access requests within 30 calendar days of receipt.
- Right to Rectification: If any personal data ft77 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain profile information directly through your account dashboard.
- Right to Erasure: You may request that ft77 delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes for which it was collected. This right does not apply where ft77 is required to retain data to comply with a legal obligation, such as AML or KYC retention requirements.
- Right to Restriction: You may request that ft77 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
- Right to Data Portability: You have the right to receive a copy of the personal data you have provided to ft77 in a structured, commonly used, and machine-readable format, and to request that we transmit it to another data controller where technically feasible.
- Right to Object: You have the right to object to ft77 processing your personal data on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, ft77 will cease that processing immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
To exercise any of the rights listed above, please contact ft77's Data Protection team by email at [email protected] with the subject line "Data Rights Request". Include your registered username and a clear description of the right you wish to exercise. ft77 may ask you to verify your identity before processing your request.
12 Minors and Age Restrictions
The ft77 platform is strictly intended for adults aged 21 years and above. ft77 does not knowingly collect, store, or process the personal data of any individual who is under the age of 21. Age verification is a mandatory step during the registration process, and players are required to confirm that they meet the minimum age requirement before an account is approved.
If ft77 becomes aware that personal data belonging to an individual under the age of 21 has been collected — whether through a fraudulent registration or any other means — we will take immediate steps to suspend the associated account, delete the personal data, and ensure that any funds deposited are returned in accordance with our Terms & Conditions.
If you believe that a minor may have registered an account on ft77 using false information, please contact our support team immediately at [email protected]. We take the protection of minors extremely seriously and will investigate all such reports with urgency.
13 International Data Transfers
ft77 primarily operates to serve players based in Bangladesh. In certain circumstances, personal data may be transferred to or processed by servers, systems, or third-party providers located outside Bangladesh — for example, where a game provider's servers or a KYC verification service's infrastructure are hosted in another country.
Where such international transfers occur, ft77 takes steps to ensure that your personal data receives an adequate level of protection, including by implementing contractual safeguards with the receiving party (such as standard contractual clauses or data processing agreements) that require them to handle your data in a manner consistent with the standards described in this Policy.
By using the ft77 platform, you acknowledge and consent to the transfer of your personal data in the circumstances described above, subject to the safeguards in place.
14 Third-Party Links and Services
The ft77 platform may contain links to or integrations with third-party services, including payment gateways (such as bKash and Nagad) and game providers (such as Evolution Gaming and Pragmatic Play). When you navigate to a third-party site or interact with a third-party service, you leave the ft77 platform and that party's own privacy policy governs how your data is handled.
ft77 is not responsible for the privacy practices, security standards, or content of any third-party websites or services. We encourage you to read the privacy policies of any third-party services you interact with before submitting personal data to them.
15 Changes to This Policy
ft77 reserves the right to update, revise, or replace this Privacy Policy at any time. When we make material changes to the Policy, we will notify registered players by posting a prominent notice on the ft77 platform and, where we hold a valid email address for you, by sending an email notification to your registered email address at least 7 days before the changes take effect.
The most current version of this Policy will always be available at https://ft77.io/privacy-policy, identified by the effective date at the top of the document. Your continued use of the ft77 platform after any updated Policy has taken effect constitutes your acceptance of the revised terms.
If you do not agree with any changes to this Policy, you should stop using the ft77 platform and may request account closure by contacting our support team at [email protected]. Please be aware that certain data may need to be retained by ft77 after account closure to comply with legal obligations, as described in Section 8.
16 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ft77 handles your personal data, please reach out to our team through any of the following channels:
- Email: [email protected] — use the subject line "Privacy Request" to ensure your message is routed directly to the Data Protection team.
- Live Chat: Available 24 hours a day, 7 days a week, via your ft77 account dashboard. Average response time is under 5 minutes.
- Postal Address: Correspondence should be addressed to the Data Protection Team, ft77, and sent to the registered business address on file. Please contact support for the current correspondence address.
ft77 is committed to addressing all privacy-related enquiries fairly, transparently, and within the timeframes set out in Section 11. If you remain dissatisfied with our response to your request or complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Explore ft77 With Full Confidence
Now that you understand how ft77 protects your personal data, you can enjoy our full range of cricket betting, casino games, and slots with complete peace of mind. Your privacy and security are always our priority.